FAQ

Q: How do I assemble a hospital bed?
A: Our hospital beds are designed for simple assembly, with components that easily snap into place without the need for any special tools or certifications.

1. Instruction Manuals: Detailed assembly instructions are available on each product page.
2. Professional Help: If you prefer assistance, we recommend hiring a furniture assembly professional through:
   • Task Rabbit: Connect with skilled local professionals.
   • Thumbtack: Find highly rated assembly experts in your area.

Q: Do you offer free shipping?
A: Yes, we offer free shipping to the lower 48 states in the US. We do not ship to Hawaii, Alaska, Puerto Rico or internationally. 

Q: Do you price match?
A: Yes, if you reach out to our support team with a competitor's link, we will try to price match it.

Q: How do I contact you for help?
A: You can text us or call us 

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please review our Refund Policy page for detailed instructions and any exceptions.

Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also check your order status by logging into your account.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Diners Club) as well as Amazon Pay, Apple Pay, Google Pay and Shop Pay. You can also finance your purchase through our partners at Klarna and Affirm.

Q: Is my information secure?
A: Yes, we use industry-standard security measures through Shopify to protect your personal and payment information. Our website is fully encrypted, and we adhere to strict privacy policies.

Q: Can I cancel or modify my order?
A: If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed, we may be unable to make modifications.

Q: Do you offer bulk order discounts?
A: Yes, we offer special pricing for bulk orders. Please contact our sales team for more information on discounts and custom orders."